Frequently Asked Questions
Orders and delivery
What are the delivery times?
What are the delivery times?
We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.
Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.
Do you ship internationally?
Do you ship internationally?
Yes, we ship to multiple countries. Shipping costs and times may vary depending on destination.
What are the delivery costs?
What are the delivery costs?
The shipping costs are CHF 9 for Switzerland and CHF 13 for France. For other countries please contact us. Shipping costs are free for orders over 150 francs.
Returns and warranties
What is your return policy?
What is your return policy?
We currently ship to the United States, Canada, Australia and the UK. To inquire about shipping to a different destination, please contact us.
Are the products guaranteed?
Are the products guaranteed?
Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders (for an additional charge). International shipping times depend on the products and destination (estimated at checkout).
What should I do if my product is defective?
What should I do if my product is defective?
If a product is defective, please contact our customer service within 48 hours of receipt with photos and a description of the problem. We will provide you with a solution promptly.
Payments
What payment methods do you accept?
What payment methods do you accept?
Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.
Is online payment secure?
Is online payment secure?
Yes, all transactions are secured using an SSL encryption system.
Can I pay in installments?
Can I pay in installments?
Yes, payment in installments is available for orders over a certain amount. Details will be displayed during checkout.
Products and stock
Are all the products displayed in stock?
Are all the products displayed in stock?
Yes, unless otherwise stated, all products displayed on the site are available. In case of a shortage, you will be informed immediately.
Can I order custom products?
Can I order custom products?
Yes, we offer customization options for some products, such as logo balls or clothing. Contact us to learn more.
Customer service
How to contact customer service?
How to contact customer service?
You can reach us by email at info@planetegolf.com, by phone at +41 79 855 97 02, or via the contact form on our website.
What are your opening hours?
What are your opening hours?
Our customer service is available 7 days a week, from 8:30 a.m. to 8 p.m.
Others
Do you organize events or demonstrations?
Do you organize events or demonstrations?
Yes, we regularly host events and product demonstrations. Check out our Events page to learn more.